Shipping policy
Order Despatch
All orders are despatched Monday to Friday between 2pm and 4pm. Orders Placed before 4pm Monday to Friday will be sent out that day. Orders placed after 4pm will be sent out the following day or if on a Saturday, it's sent out on the Monday. We assure you next day delivery, in some cases, regards stock and busy times, please be patient. Any bank holidays or religious days, please allow an extra day.
Shipping Cost
Our flat rate is €7.00 for postage. We do not charge for shipping over €150.00 at present, if this changes, it will be notified, orders made during this change over, do not pay postage changes. Please note - shipping costs can be expensive, this rate is at half of what it costs us to ship, a saving in itself!
Please click - Click and Collect if you would like to pick up your skin care at our salon
Out of Stock Items
In the unlikely event of an out of stock item, not picked up by us or online, we will notify you with its arrival day. We promise to get it right to you. If you wish to cancel that send order, you are right to do so and must follow the email cancellation policy.
Payment Policy
By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro, PayPal, stripe and our online vouchers online
Instore: We also except cash and cards
Return policy
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or any security seals broken.
Damaged goods or faulty products, you will receive another product as soon as its returned to us. With authorized email confirmation. If it meets our guidelines, Kelly cosmetics will pay for this additional postage to you.
Please ensure to wrap your goods in thick wrapping, to avoid damages, please include the original packing docket. No returns can be accepted without our email authorisation. Add note of return, include your email confirmation. No items accepted without these. You are solely responsible to record your delivery dockets, keep delivery proof, in case of any losses or damages and returns, these are all your responsibility.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt, we will refund your credit or debit card the relevant amount less shipping.
If you are returning a product which is outside of the 14 day period from when you received your order, Kelly Cosmetics or Lavish Beauty Lounge credit will be applied for you.
In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to sales@kellycosmetics.ie
Order Despatch
All orders are despatched Monday to Friday between 2pm and 4pm. Orders Placed before 4pm Monday to Friday will be sent out that day. Orders placed after 4pm will be sent out the following day or if on a Saturday, it's sent out on the Monday. We assure you next day delivery, in some cases, regards stock and busy times, please be patient. Any bank holidays or religious days, please allow an extra day.
Shipping Cost
Our flat rate is €7.00 for postage. We do not charge for shipping over €150.00 at present, if this changes, it will be notified, orders made during this change over, do not pay postage changes. Please note - shipping costs can be expensive, this rate is at half of what it costs us to ship, a saving in itself!
Please click - Click and Collect if you would like to pick up your skin care at our salon
Out of Stock Items
In the unlikely event of an out of stock item, not picked up by us or online, we will notify you with its arrival day. We promise to get it right to you. If you wish to cancel that send order, you are right to do so and must follow the email cancellation policy.
Payment Policy
By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro, PayPal, stripe and our online vouchers online
Instore: We also except cash and cards
Return policy
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or any security seals broken.
Damaged goods or faulty products, you will receive another product as soon as its returned to us. With authorized email confirmation. If it meets our guidelines, Kelly cosmetics will pay for this additional postage to you.
Please ensure to wrap your goods in thick wrapping, to avoid damages, please include the original packing docket. No returns can be accepted without our email authorisation. Add note of return, include your email confirmation. No items accepted without these. You are solely responsible to record your delivery dockets, keep delivery proof, in case of any losses or damages and returns, these are all your responsibility.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt, we will refund your credit or debit card the relevant amount less shipping.
If you are returning a product which is outside of the 14 day period from when you received your order, Kelly Cosmetics or Lavish Beauty Lounge credit will be applied for you.
In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to sales@kellycosmetics.ie